How come one of our greatest assets is still the cause of so much frustration? Teresa Cottam investigates the data dilemma…
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Telesperience has been conducting ongoing research into data integration and
how it affects the commercial and operational efficiency of CSPs. From our research the runaway key driver for improved data integration in telecoms was supporting a better customer experience. by Teresa Cottam
I don’t need to tell you that pressure on margins and growing competition means that operational inefficiency is increasingly unsustainable. We need to be lean, mean fighting machines! Oh we all know that. But if you’re an established CSP with a bit of middle-age spread and a rather inelegant back-end what are you to do? Fortunately, you still have options. by Teresa Cottam
by Teresa Cottam
It’s that time of the year again. New Year is the time when we reflect on the past and, more importantly, look forward to the coming year by making promises about how we’re going to positively change our lives. Read more…
Banco Santander has grown quickly through acquisition and is able to take advantage of the current crisis to cost-effectively continue that expansion. Teresa Cottam considers the lessons that can be learnt by telecoms operators from Santander’s strategy.
The financial cloud has a silver lining for some
Banco Santander has been busy. Amid the panic in the banking sector, Santander is in the enviable position of calmly being able to step in and buy up its rivals’ assets while the markets are down and the prices are good. To this end it just picked up the Bradford and Bingley’s savings business (GBP22 billion in deposits) for GBP612 million, which it added to its growing UK portfolio. Read more…
