If you were unable to attend Mobile World Congress this year, or were tied to a stand and are wondering what other attendees made of the Congress, then what you need is Telesperience speedconferencing. Get a digest of the whole Congress in a mere 38 minutes brought to you live from the show. Featuring Comverse’s Alice Bartram, Cerillion’s Simon Matthews, FancyFon’s Dietmar Fuchs, Oliver Suard from Comptel, Ernest Margitta from Tribold and Transverse’s Jim Messer our live interviews provide a day-by-day account of the show. Listen to the entire digest, which is free to stream or download.
Not able to get to Mobile World Congress this year? Or stuck on a stand and curious what everyone else thinks of the conference? Then what you need is Telesperience speed conferencing – Mobile World Congress in a nutshell. by Teresa Cottam
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Categories: Telesperience Tags: cerillion, Comptel, Comverse, FancyFon, Marketing, mobile, Mobile World Congress, telecoms, Transverse, Tribold, wireless
- Customers want you to understand their individual pain
A key goal on many service providers’ to-do lists for 2010 is to improve their customer experience. This helps them move from the negative downward spiral of pure price competition to a value-based experience. But what does improving the customer experience actually entail? Often, the focus is solely on front-office, customer-facing systems – completely overlooking the vital role played by the OSS. by Teresa Cottam
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Categories: Microsperience Tags: Amdocs, arantech, bridgewater, BSS, Business, Comptel, customer experience, operational support systems, OSS, telecoms, Telesperience
We may be in the middle of a recession, but 2009 is remarkable for something else as well. Very quietly, and without great fanfare, we’re seeing the first 4G telecoms IT applications enter the market. They may look like last year’s model, but just look under the hood and you’ll see something a little bit different. by Teresa Cottam
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Categories: Microsperience Tags: 4G BSS, 4G OSS, 4G telecoms IT, BSS, Business, business models, Camiant, Comptel, Ericsson, OSS, Telesperience
Image by simbiotica.org via Flickr
I often get asked what’s hot in telecoms software. So if you’re a service provider looking for hot tech that’ll also deliver a great telesperience my tip is to take another look at policy control. by Teresa Cottam
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Categories: BSS, Microsperience, OSS Tags: Bridgewater Systems, BSS, Business, Cisco, Comptel, EU data roaming legislation, FTS, Kabira, Openet, OSS, policy control, Tango Telecom, Ventraq, Volubill
We’ve been talking for a while now about transforming the efficiency and agility of our service assembly. And you may recall there was that catalyst – the Product Service Assembly initiative – a while ago that promised to do just that for us? Well if you’ve found yourself wondering ‘whatever happened to that?’ you might like to know that Network Cadence, Comptel and Qwest are just about to reveal all by demonstrating the new Service Model catalyst at Management World Nice. by Teresa Cottam
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