Teresa Cottam writes about why it’s important to use our experience as customers to transform the customer experience for the better.
RiverMuse (not to be confused with TEM vendor Rivermine, or former network management vendor Riversoft) announced the availability of its open source fault management platform in November 2009. Teresa Cottam looks at RiverMuse’s offering and asks: how is open source technology impacting BSSOSS?
A key goal on many service providers’ to-do lists for 2010 is to improve their customer experience. This helps them move from the negative downward spiral of pure price competition to a value-based experience. But what does improving the customer experience actually entail? Often, the focus is solely on front-office, customer-facing systems – completely overlooking the vital role played by the OSS. by Teresa Cottam
Earlier in September it was announced that the UK operations of T-Mobile and Orange would merge to create a jointly-owned subsidiary. Now that the excitement (and hysteria) has calmed down a little, Teresa Cottam looks at what this really means for the UK mobile industry.
We don’t normally cover product releases on Microsperience, but cVidya’s announcement of EZTrust is one we’d like to bring to your attention. It raises key questions about the telecoms supply chain of the future. by Teresa Cottam
Aepona announced today that it was acquiring Irish vendor Valista, a provider of digital commerce software. Teresa Cottam considers what this move means for Aepona and the wider market.
We may be in the middle of a recession, but 2009 is remarkable for something else as well. Very quietly, and without great fanfare, we’re seeing the first 4G telecoms IT applications enter the market. They may look like last year’s model, but just look under the hood and you’ll see something a little bit different. by Teresa Cottam
Image by simbiotica.org via Flickr
I often get asked what’s hot in telecoms software. So if you’re a service provider looking for hot tech that’ll also deliver a great telesperience my tip is to take another look at policy control. by Teresa Cottam
We used to talk about convergence, integration and automation; but recently there has been more and more talk of horizontalism. As horizontalism begins to grip telecoms IT, Teresa Cottam asks whether it’s just the latest IT cult. 
SAP opened its wallet, a few moths flew out, and it snapped up French rating vendor Highdeal from under the noses of several rivals. Big vendor buys small vendor, it didn’t create much of a splash, but if your eyebrows didn’t rise then they should have… by Teresa Cottam
