It’s one of those things that rarely gets aired in the press – the nitty gritty of software licensing. It’s not rocket science, it’s not particularly exciting, but failing to manage your software licensing proactively means you’re exposing yourself to unnecessary costs.
by Teresa Cottam
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Categories: Telesperience Tags: BSS, BSS/OSS, Cloud, COSS, opex, OSS, risk sharing business models, running leaner, SaaS, SAM, software as a service, software asset management, software cost, Software licences
As Amdocs tries to float the AIDA platform and concept, Teresa Cottam examines what it is, whether it’s resonating and whether it’s deliverable.
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Categories: Telesperience Tags: AIDA, Amdocs, Amdocs intelligent decision automation, Amdocs strategy, BSS, BSS/OSS, business intelligence, data discovery, data integration, DOX, Guided Interaction Advisor, InTouch10, OSS, telecoms software
Teresa Cottam writes about why it’s important to use our experience as customers to transform the customer experience for the better.
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Categories: Telesperience Tags: BSS, BSS/OSS, Business, Churn, CommuniTake, customer experience, customers as influencers, device management, mobile, OSS, skype, social media, T-Mobile, Three UK, WDS Global
Image via Wikipedia
Not able to get to Mobile World Congress this year? Or stuck on a stand and curious what everyone else thinks of the conference? Then what you need is Telesperience speed conferencing – Mobile World Congress in a nutshell. by Teresa Cottam
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RiverMuse (not to be confused with TEM vendor Rivermine, or former network management vendor Riversoft) announced the availability of its open source fault management platform in November 2009. Teresa Cottam looks at RiverMuse’s offering and asks: how is open source technology impacting BSSOSS?
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Categories: Microsperience Tags: advantages of open source, Android, barriers to open source adoption, benefits of open source, BSS, BSS/OSS, Business, COSS, fault management, FOSS, Free and open source software, Glassfish, IBM, Java, jbilling, Linux, Menahem Fuchs, Microsmuse, mySQL, Nagios, OfBiz, Open source, OpenNMS, OpenSolaris, Opentaps, OSS, Pentaho, Phil Tee, RiverMuse, RiverMuse Core, RiverMuse Enterprise, RiverMuse Pro, Riversoft, SaaS, Sailfin, software as a service, Source code, sugarCRM, Talend, Transverse, Vyatta
There’s a worrying trend starting on Wikipedia to remove tech firms and their products if they’re niche, small or young. Teresa Cottam explains why this concerns her and why it’s another sign that all is not well at Wikipedia.
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Suddenly we’re all talking about the cloud. But what does the cloud mean for telecoms players? And is there more to it than hot air and vapour? Teresa Cottam investigates…
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Categories: Microsperience Tags: BSS/OSS, Cloud computing, Cloud computing in BSS, Cloud computing in OSS, Cloudbank, data protection, Grid computing, IaaS, infrastructure as a service, managed servces, managed services, Microfocus, outsourcing, PaaS, performance guarantees, platform as a service, price:performance, SaaS, SLAs, software as a service, telecoms, Ventraq, virtualisation
Earlier in September it was announced that the UK operations of T-Mobile and Orange would merge to create a jointly-owned subsidiary. Now that the excitement (and hysteria) has calmed down a little, Teresa Cottam looks at what this really means for the UK mobile industry.
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Categories: M&A, Opex reduction, Regulatory Tags: 3G, BSS/OSS, Business, Ericsson, Market share, mobile, NEP, NSN, Orange, T-Mobile UK, Telecommunication, UK, Virgin Mobile
