Teresa Cottam takes an affectionate but sceptical look at the CTIA’s attitude to “bill shock”. And considers why ignoring the problem is not going to help. US CSPs need to embrace the opportunities presented, not try and bury their heads in denial.
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Categories: Telesperience Tags: bill shock, billing, billshock, charging, Churn, CTIA, customer complaints, customer experience, data services, EU data roaming legislation, FCC, policy control, roaming, tariffing, US
You wait and you wait and then three crunches come along all at once. As if the credit crunch were not enough in itself, hot on its heels comes the capacity crunch and the revenue crunch. By implementing effective solutions, however, CSPs can turn what is a significant operational and commercial challenge into an opportunity. by Teresa Cottam
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Categories: Telesperience Tags: Average revenue per user, billing, BSS, Business model, capacity crunch, charging, credit crunch, customer management, Mobile World Congress, network management, network planning, new telecoms business models, Nokia Siemens Networks, NSN, O2, OSS, policy, policy control, QoS, Quality of service, revenue crunch, service assurance, telecoms software
We slipped into a new decade uncharacteristically quietly, muffled by a little more snow than normal and a little less champagne. Already it’s apparent that the zeitgeist is going to be very different in the teens to that we have become used to in the naughties, but this is good news for the BOSS industry. by Teresa Cottam
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A story about teen intern Matthew Robson made a brief flutter across the UK news yesterday. His teenage perspective on media and telecoms caused a small sensation in the City, with Morgan Stanley saying it will have an influence on tech shares. The good news for Matthew, however, is that telecoms firms have pretty much got it covered. by Teresa Cottam
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Categories: Marketing, Microsperience Tags: ad-subsidized services, billing, blyk, BSS, busines models, Handsets, matthew robson, morgan stanley, spotify, tech shares, telco 2.0, Telesperience, web 2.0
by Teresa Cottam
Yesterday Microsperience blogged about the GSMA’s announcement concerning the universal charger. Today both the general and tech press is full of this news, and the overall feeling coming from consumers is a universal ‘about time too’! But this announcement raises more fundamental issues.
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Categories: Telesperience Tags: billing, bills, Business, cellphone, customer touchpoint, Facebook, GSMA, Microsperience, Mobile phone, payment, pricing, R&D budget, stickier services, Telesperience, Twitter, universal charger
by Teresa Cottam
Danny Dicks from Innovation Observatory forwarded an interesting story to us from Total Telecom today. See UK mobile operator’s future hangs in the balance. The headline leads you to believe that one of the UK’s mobile operators’ future is in the balance; but then read on. Nick Wood is writing up from a Frost and Sullivan webcast in which Sharifah Amirah (principal analyst, ICT Europe) apparently states that “There may be one too many mobile providers in the UK market.” Read more…
Categories: BSS, M&A, OSS, Telesperience Tags: 3, billing, BSS, Innovation, Innovation Observatory, location-based services, OSS, personalisation, profit, Stratecast, Telesperience