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Posts Tagged ‘billing’

The outlook is complaints followed by churn – do you want to borrow a “brolly”?

July 19th, 2010 No comments
Umbrella
Image via Wikipedia

Teresa Cottam takes an affectionate but sceptical look at the CTIA’s attitude to “bill shock”. And considers why ignoring the problem is not going to help. US CSPs need to embrace the opportunities presented, not try and bury their heads in denial.

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Why crunches are like buses and capacity management will separate the men from the boys

April 13th, 2010 No comments
London bus in the rain
Image by noodlepie via Flickr

You wait and you wait and then three crunches come along all at once. As if the credit crunch were not enough in itself, hot on its heels comes the capacity crunch and the revenue crunch. By implementing effective solutions, however, CSPs can turn what is a significant operational and commercial challenge into an opportunity. by Teresa Cottam

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We're in the teens – cue skepticism, challenging behaviour and good news for BOSS

January 22nd, 2010 No comments
Enormous snowball made in South Park in a snow...
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We slipped into a new decade uncharacteristically quietly, muffled by a little more snow than normal and a little less champagne. Already it’s apparent that the zeitgeist is going to be very different in the teens to that we have become used to in the naughties, but this is good news for the BOSS industry. by Teresa Cottam

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Youth surprises bankers, but not telecoms firms

July 15th, 2009 No comments
1960s, a girl on a phone

A story about teen intern Matthew Robson made a brief flutter across the UK news yesterday. His teenage perspective on media and telecoms caused a small sensation in the City, with Morgan Stanley saying it will have an influence on tech shares. The good news for Matthew, however, is that telecoms firms have pretty much got it covered. by Teresa Cottam

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What lessons does the GSMA's universal charger announcement teach us?

February 19th, 2009 No comments
Primary and secondary rainbows are visible, as...
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by Teresa Cottam

Yesterday Microsperience blogged about the GSMA’s announcement concerning the universal charger. Today both the general and tech press is full of this news, and the overall feeling coming from consumers is a universal ‘about time too’! But this announcement raises more fundamental issues.

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Breaking news about UK mobile operator…well okay maybe not

January 28th, 2009 No comments

by Teresa Cottam

Danny Dicks from Innovation Observatory forwarded an interesting story to us from Total Telecom today. See UK mobile operator’s future hangs in the balance. The headline leads you to believe that one of the UK’s mobile operators’ future is in the balance; but then read on. Nick Wood is writing up from a Frost and Sullivan webcast in which Sharifah Amirah (principal analyst, ICT Europe) apparently states that “There may be one too many mobile providers in the UK market.” Read more…

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