For the benefit of those of you unable to attend this year’s TMW we present Telesperience speedconferencing. Live from Day 3 we have Ontology Solutions’ Benedict Enweani and Jonathan Downey of Openet.
For the benefit of those of you unable to attend this year’s TMW we present Telesperience speedconferencing. Live from Day 2 we have Amdocs’ Cassandra Millhouse and Celona’s Tony Sceales.
Image by kh1234567890 via Flickr
Telesperience has been conducting ongoing research into data integration and
how it affects the commercial and operational efficiency of CSPs. From our research the runaway key driver for improved data integration in telecoms was supporting a better customer experience. by Teresa Cottam
We slipped into a new decade uncharacteristically quietly, muffled by a little more snow than normal and a little less champagne. Already it’s apparent that the zeitgeist is going to be very different in the teens to that we have become used to in the naughties, but this is good news for the BOSS industry. by Teresa Cottam
RiverMuse (not to be confused with TEM vendor Rivermine, or former network management vendor Riversoft) announced the availability of its open source fault management platform in November 2009. Teresa Cottam looks at RiverMuse’s offering and asks: how is open source technology impacting BSSOSS?
There’s a worrying trend starting on Wikipedia to remove tech firms and their products if they’re niche, small or young. Teresa Cottam explains why this concerns her and why it’s another sign that all is not well at Wikipedia.
Suddenly we’re all talking about the cloud. But what does the cloud mean for telecoms players? And is there more to it than hot air and vapour? Teresa Cottam investigates…
If you could rummage in the collective pockets of the industry cognoscenti what do you think you’d find – other than receipts, a crumpled paper hankie and a few assorted coins from various countries? You might find an i-Phone, a Blackberry or even one of those shiny new all-singing-all-dancing N900s. Whatever turned up out of those dusty pockets, the chances are it’s a pretty swish device. But have you ever wondered what the collective effect of all those clever devices is – not just on the network, but also on the telesperience? by Teresa Cottam
A key goal on many service providers’ to-do lists for 2010 is to improve their customer experience. This helps them move from the negative downward spiral of pure price competition to a value-based experience. But what does improving the customer experience actually entail? Often, the focus is solely on front-office, customer-facing systems – completely overlooking the vital role played by the OSS. by Teresa Cottam
Labels may not be uppermost in your mind, but what we call our little corner of the IT industry is actually quite important. by Teresa Cottam
