Chief Analyst Teresa Cottam explains why mobile giant Vodafone and British incumbent BT are both looking to the SME sector for growth.
English: Corner Shop (Photo credit: Wikipedia)
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Categories: Telesperience Tags: Alcatel-Lucent, BSS, BT, bundle, Business, Cable & Wireless, CSP, Enterprise, Financial Times, global, mobile, MSME, multiservice operation, offer, OSS, profit, revenue, segment, Service provider, Small and medium enterprises, small business, SMB, SME, strategy, telco, telecom, Telesperience, Teresa Cottam, UK, US, verticalisation, verticalization, Vodafone, wireless
Telesperience Chief Analyst Teresa Cottam looks at the latest telco buzz word aimed at producing more revenue from the enterprise sector – verticalization.
Looking south from Top of the Rock, New York City (Photo credit: Wikipedia)
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Categories: Telesperience Tags: Apollo Guy, B2B, bundle, Business, Business and Economy, CSP, data, Enterprise, infographic, issues paper, mobile, MSME, offer, Openet, product, segment, small and medium business, Small and medium enterprises, small business, SMB, SME, statistics, strategy, tariff, telecom, Telesperience, Teresa Cottam, United States, vertical, verticalisation, verticalization, verticalize, wireless
CSPs worldwide are excited about the opportunities presented by the rapid change taking place in the utilities market. While there has been much talk about M2M traffic, other opportunities have largely been ignored. by Telesperience Chief Analyst, Teresa Cottam
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Categories: Telesperience Tags: billing, BSS, BSS/OSS, business models, charging, Cloud, connectivity, CSPs, customer notification, customer service, dynamic tariffing, fixed, M2M, mobile, OSS, pricing, QoS, revenue maximisation, revenue maximization, smart grid, smart home, smart meter, tariffing, utilities, wireless, wireline
As CSPs see flat-lining revenues in many areas, and fret about the effect of OTT services and rising data traffic on their revenues and profitability, there is one area of the market that is highly underserved – offering considerable growth potential. This is the small and medium-sized enterprise sector. Telesperience Chief Analyst Teresa Cottam reveals some of the results of our latest research programme in this area.
Woman in small shop Ghana (Photo credit: World Bank Photo Collection)
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Categories: Telesperience Tags: billing, BSS, BSS/OSS, bundle, business development, business support systems, charging, Cloud, cloud analytics, cloud CRM, cloud enterprise applications, cloud storage, convergent, customers, fixed, medium business, medium enterprise, micro business, mobile, MSME, new business, new services, operational support systems, opportunity, OSS, packaging, PCEF, PCRF, policy control, pricing, product, revenue growth, self-configuration, small business, small enterprise, SMB, SME, tariff, topline, value added services, VAS, verticalisation, verticalization, wireless, wirelines
VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.
I got the feeling that there was someone trying to communicate with me via smoke signals. (Photo credit: Wikipedia)
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Categories: Telesperience Tags: bring-your-own-device, BSS/OSS, Business, business support systems, BYOA, BYOD, Christopher May, Cloud, Cloud computing, Communication, data, email, Enterprise, fulfillment, fulfilment, mobile, operational support systems, policy control, SaaS, service innovation, SMB, SME, split bill, telecoms, unified communications, user profile, voice, VoIP, VOSS
Teresa Cottam looks at the nature of innovation and at a great new example of customer-centric innovation from LATAM.
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Categories: Telesperience Tags: Caribbean, death of SMS, Dominican Republic, Facebook, feature phone, ForgetMeNot Software, handset, Innovation, instant messaging, Latin America, mobile, mobile internet, products, smartphone, SMS, SMS is not dead, United States, USSD, wireless
Teresa Cottam looks at how CSPs can maximise their revenues, and starts at the very top of the CSP.
Coins from Bosnia, Slovenia, Hungary, Denmark, UK... Magyar: érmék (Photo credit: Wikipedia)
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Revenue Maximisation Infographic Download
Categories: Telesperience Tags: analytics, business strategy, business support systems, CEM, centric, CEO, CRM, customer centricity, customer experience, customer friendly, evolution, infrastructure, IT, maximisation, maximising revenues, maximization, Microsperience, mobile, operational support systems, personalisation, personalization, segmentation, share holders, target, telecom, Telesperience, transformation, value, wireless
The rise of the machines is not just the tagline for a film, but it is also very much the future of mobile. In this article, FTS’s CEO Nir Asulin looks at the M2M opportunity.
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Ashley Bowen, a seasoned BSSOSS consultant, takes a look at recent events in the formulation of our digital future, and poses an important question about the interplay between standardisation and competition.
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Categories: Telesperience Tags: Ashley Bowen, digital, EE, Everything Everywhere, Facebook, Google, Google Wallet, m-payment, Microsoft, mobile, O2, Olympics, Project Oscar, Regulation, regulator, standardisation, Three UK, Vodafone, walled garden, wireless
