VOSS’s Christopher May looks at opportunities for CSPs in the enterprise and SME markets, and reminds them what needs to be done to support UC services.
I got the feeling that there was someone trying to communicate with me via smoke signals. (Photo credit: Wikipedia)
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Categories: Telesperience Tags: bring-your-own-device, BSS/OSS, Business, business support systems, BYOA, BYOD, Christopher May, Cloud, Cloud computing, Communication, data, email, Enterprise, fulfillment, fulfilment, mobile, operational support systems, policy control, SaaS, service innovation, SMB, SME, split bill, telecoms, unified communications, user profile, voice, VoIP, VOSS
Teresa Cottam looks at the nature of innovation and at a great new example of customer-centric innovation from LATAM.
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Categories: Telesperience Tags: Caribbean, death of SMS, Dominican Republic, Facebook, feature phone, ForgetMeNot Software, handset, Innovation, instant messaging, Latin America, mobile, mobile internet, products, smartphone, SMS, SMS is not dead, United States, USSD, wireless
Teresa Cottam looks at how CSPs can maximise their revenues, and starts at the very top of the CSP.
Coins from Bosnia, Slovenia, Hungary, Denmark, UK... Magyar: érmék (Photo credit: Wikipedia)
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Revenue Maximisation Infographic Download
Categories: Telesperience Tags: analytics, business strategy, business support systems, CEM, centric, CEO, CRM, customer centricity, customer experience, customer friendly, evolution, infrastructure, IT, maximisation, maximising revenues, maximization, Microsperience, mobile, operational support systems, personalisation, personalization, segmentation, share holders, target, telecom, Telesperience, transformation, value, wireless
The rise of the machines is not just the tagline for a film, but it is also very much the future of mobile. In this article, FTS’s CEO Nir Asulin looks at the M2M opportunity.
(Photo credit: Wikipedia)
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Ashley Bowen, a seasoned BSSOSS consultant, takes a look at recent events in the formulation of our digital future, and poses an important question about the interplay between standardisation and competition.
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Categories: Telesperience Tags: Ashley Bowen, digital, EE, Everything Everywhere, Facebook, Google, Google Wallet, m-payment, Microsoft, mobile, O2, Olympics, Project Oscar, Regulation, regulator, standardisation, Three UK, Vodafone, walled garden, wireless
In the first of two posts, Teresa Cottam recounts her own poor telecoms experiences and what we can learn from them. In this post, Teresa explains why her recent experience of changing broadband providers demonstrates failures in the UK market.
Broken laptop computer (Photo credit: Wikipedia)
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Categories: Telesperience Tags: broadband, BSS, business support systems, CSPCX, customer experience, customer lifecycle, customer service, Guardian, Internet service provider, MiFi, Migration Authorisation Code, mobile, Ofcom, OSS, Plusnet, SME, telecom, wireless
Teresa Cottam looks at how telecoms revenue management is being transformed into revenue maximisation.
Inflating the balloon (Photo credit: Wikipedia)
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Categories: Telesperience Tags: billing, BSS, BSS/OSS, Business, business support systems, charging, Communications service provider, customer experience, fixed, fraud management, Innovation, Marketing, mobile, operational support systems, OSS, PCC, PCEF, PCRF, policy control, revenue assurance, revenue management, revenue maximisation, telecom, Telesperience, wireless
Have a blog and want to get more BSSOSS readers? Or maybe there’s a few burning BSSOSS issues you feel like ranting about? BOSSfest12 has something to offer for both bloggers and the unblogged. by Teresa Cottam
Jimi Hendrix NEW (Photo credit: Wikipedia)
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Categories: Telesperience Tags: billing, BOSSfest, broadband, BSS, BSS/OSS, business support systems, customer experience, fixed, Microsperience, mobile, operational support systems, OSS, PCC, policy control, subscriber data management, Telesperience, wireless
Teresa Cottam looks at the NGMN Alliance, and explains why everyone in BSSOSS should be aware of what its Next Generation Converged Operations (NGCOR) group is doing.
The logo of the NGMN Alliance
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Categories: Telesperience Tags: Alcatel-Lucent, AsiaInfo-Linkage, broadband, BSS, BSS/OSS, BT, business support systems, catalyst, Cisco, Comarch, cost, data, Deutsche Telekom, Ericsson, fixed, France Telecom, fraud management, Huawei, Innovation, interface, inventory, Juniper, Klaus-Jürgen Krath, mobile, NEC, NEP, network mangement, NGCOR, NGMN, NSN, operational support systems, OSS, PCEF, PCRF, Piotr Machnik, policy, PT, SI, standard, standardisation, standardization, systems integration, Telefonica, Telesperience, TMF, Vodafone, wireless, ZTE
