- Image via Wikipedia
Teresa kicks off the Telesperience guide to the PCC landscape.
Read more…
Categories: Telesperience Tags: 724 Solutions, Accuris, Alcatel-Lucent, Alepo, Allot, Amdocs, Aptilo Networks, Arbor, BandWD, BCGI, Birdstep, bridgewater, BroadHop, BSS, business support systems, byte mobile, Camiant, charging, Comarch, commtouch, Comptel, continuous computing, controls, CSG International, CSGI, deep packet inspection, differentiated, Digital Route, directory, DPI, employee controls, FTS, IT, Kabira, mobile, Mobixell, NEP, network equipment providers, online charging, Openet, operational support systems, Orga, OSS, parental controls, PCC, PCEF, PCRF, personalisation, personalization, policy, policy control, policy management, prepaid, pricing, QoS, realtime charging, rules, Sandvine, Starent, Tango Telecom, tariffing, Tekelec, Telcordia, vendors, Volubill
- Horse Drawn Hearse: Image via Wikipedia
Billing is dead, right? Here's Teresa Cottam's post mortem.
Read more…
Categories: Telesperience Tags: analytics, balance management, bill, billing, billing 2.0, BSS, Business, business support systems, CEM, charging, convergent, CSPCX, customer, customer care, data, EU, fixed, india, invoicing, mobile, OCS, online, OSS, prepaid, realtime charging, Regulation, replacement, RFP, SDM, Telecom Consumers Complaint Redressal Regulations, Telecommunication, TRAI, vendor, wireless
- Pipes: Image via Wikipedia
Teresa Cottam looks at telecoms tariffs, service plans and our approach to pricing. She argues that too often our approach is so basic as to be "dumb", and sometime so commercially stupid as to be "dumber".
Read more…
Categories: Telesperience Tags: B2C, billing, BSS, bundle, bundling, Business model, business support systems, charging, Churn, Communications service provider, competition, CSP, customer, customer experience, differentiated, differentiation, dynamic, loyalty, mobile, operational support systems, OSS, PCC, policy control, pricing, pricing strategies, SMS, tariffing, Telecommunication, Value-based pricing, wireless
- Image via Wikipedia
Teresa Cottam looks at the opportunities for CSPs to support the move towards enhanced privacy.
Read more…
Categories: Telesperience Tags: Atos Origin, B2B, BlackBerry, BSS, Business model, communications service providers, controls, CSPs, data privacy, Deutsche Telekom, employee controls, Enterprise, Germany, Kasper Rorsted, mobile, operators, opportunities, OSS, parental controls, PCC, PCEF, PCRF, policy control, SDM, smart controls, Smart device, smartphone, SMB, SME, subscriber data management, Thierry Breton, Volkswagen, wireless
- PathIntelligence sensor, image by DCRC-UWE via Flickr
Teresa Cottam looks at the controversy surrounding the FootPath retail monitoring system.
Read more…
Categories: Telesperience Tags: Business, Business model, Closed-circuit television, customer, Daily Mail, data, data privacy, FootPath, Google, mall, mobile, Mobile phone, new revenue streams, Ofcom, PathIntelligence, retail, SDM, subscriber data management, VAS, wireless
Teresa Cottam relates a fishy tale and explains why we need to stretch ourselves to make the impossible possible.
- Image via Wikipedia
Read more…
Categories: Telesperience Tags: Asda, billing, BSS, BSS/OSS, Business, business policy, Business process, business support systems, charging, Innovation, IT, mobile, OSS, PCRF, policy control, policy management, price, service plan, Steve Jobs, tariff, telecom, wireless
Teresa Cottam looks at the effect the Olympics will have on the UK communications business, and argues the industry needs to think more positively if it's to maximise the opportunities. Plus there's a free Telesperience white paper to download.
- Image via Wikipedia
Read more…
Categories: Telesperience Tags: analytics, BSS, BSS/OSS, Business, business support systems, capacity, CEM, charging, Communications service provider, CSP, customer experience, Innovation, Marketing, Olympic, Olympic 2012, operational support systems, opportunity, OSS, partners, policy control, product, product management, QoE, QoS, rates, rating, retail pipe, service plan, sexy billing, tariffs
Image by fakelvis via Flickr
Teresa Cottam tells you why UK Communications Ombudsman Lewis Shand Smith is “right on the money” with his recent comments, revealing a failing by CSPs and UK regulator Ofcom to protect UK consumers.
Read more…
Categories: Telesperience Tags: advertising, advice, bill shock, billing, billshock, broadband, broadband pricing, broadband speeds, BSS, business support systems, charges, charging, control, customer experience, customer service, data, handset, Lewis Shand Smith, mobile, Ofcom, options, OSS, policy control, positivity, prices, proactive, roaming, tariffs, telecom, transparency, UK, uSwitch, video
Teresa Cottam argues that CSPs still see customers as sources of problems (complainers) and of revenue (patsies). By focusing on negatives and hard selling they are alienating customers and failing to optimise their opportunities.
- Image via Wikipedia
Read more…
Categories: Telesperience Tags: BSS, Business, business support systems, Communications service provider, complaint handling, CRM, CSP, CSR, customer complaints, customer experience, mobile, positive, positivity, telecom
Telesperience loves to get everyone thinking and to challenge the status quo. That’s why we couldn’t resist bringing you this great opinion piece by Ashley Bowen, in which Ashley takes the view that IT departments should not be allowed anywhere near our systems…
- Image via Wikipedia
Read more…
Categories: Telesperience Tags: Ashley Bowen, BSS, BSS/OSS, business support systems, business users, fixed, IT, mobile, operational support systems, OSS, ownership, responsibility, solutions, systems, telecom, Telezoetic
